How a VA Can Take Direct Billing Off Your Team’s Plate

If you run a clinic, you know how much your front desk does in a day. They’re welcoming patients, answering phone calls, managing schedules and emails, keeping the clinic clean, assisting the team and basically keeping the entire clinic running smoothly. Then add direct billing into the mix — and it’s a lot.

I see this all the time when I start working with clinics. The in-office team is amazing, but they’re stretched thin, and need some help. From my conversations with my clients, direct billing often becomes the one of the most common tasks that tips things into overwhelm.

What's the solution? A VA!

Why Direct Billing Feels Heavy

On the surface, it might seem simple. But if you’ve ever handled direct billing, you know it’s anything but:

• Submitting claims

• Double-checking coverage details

• Tracking approvals, rejections, and pending claims

• Following up when things don’t go as planned

It’s important work, but when your staff is already managing a front desk full of patients, it can feel impossible to keep up.

How I Help

One of my favorite things about being a VA is giving clinic staff a little bit of breathing room. For many clinics I work with, that means I handle direct billing behind the scenes so the front desk doesn’t have to.

Here’s what that looks like in practice:

• Submitting claims quickly and accurately across the main insurance providers.

• Monitoring status so nothing gets missed or left sitting in a queue.

• Following up on rejections or denials so they don’t pile up.

• Taking the pressure off your staff so they can focus on the people walking through your doors instead of chasing insurance portals.

  
  

Why It Matters

When direct billing is offloaded, your team can breathe again. Patients get smoother check-ins, your staff feels less stretched, and the admin side of things runs more consistently. It’s a small shift that makes a huge difference in day-to-day clinic life.

Let’s Talk Support

If your front desk feels like it’s carrying too much, I’d love to help. Direct billing is something I support clinics with all the time, and I bring years of experience working with Telus, Green Shield, Sun Life, and Blue Cross.

Packages start small—like 15 minutes a day, Monday through Friday, for just $175/month.

That’s enough time to keep billing consistent, your staff supported, and your patients cared for.

If you’re curious about what this could look like for your clinic, let’s chat. A quick discovery call is the best way to explore whether this kind of support could make things easier for your team.

--Chanel, VA